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Windows XP Essentials for Support Professionals
Version 5.1
Prerequisites
Knowledge of basic computer hardware, plus familiarity with operating systems and the Windows interface.
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| Duration 3 day(s) |
Installing Windows XP Professional
- Understanding Installation Types
- Preparing for a System Upgrade
- Upgrading a Computer to Windows XP Professional
- Transferring User State
Activating Windows XP Professional
- Rolling Back to the Previous Windows OS
- Managing Hardware Devices & Printers
- Understanding Hardware Devices
- Installing a Hardware Device
- Viewing Installed Devices
- Using Windows Update
- Updating or Rolling Back Device Drivers
Managing Printers
- Using the Add Printer Wizard
- Managing the Print Server
- Troubleshooting Hardware Devices
- Troubleshooting Tools & Methods
- Using Device Manager to Troubleshoot Devices
- Configuring Device Resources
- Disabling a Problem Device
Removing a Problem Device
- Using Disks & File Systems
- Introducing the Disk Management Tool
- Understanding File Systems
- Using NTFS-the Preferred File System
- Upgrading Existing File Systems
- Adding a Basic Disk
Creating Partitions on a Basic Disk
- Creating an Extended Partition with Logical Drives
- Converting a Basic Disk into a Dynamic Disk
- Organizing a Dynamic Disk
Creating a Simple Volume
- Creating a Spanned or Striped Volume
Managing Disks & Data
- Viewing Disk Properties and Status
- Extending a Dynamic Disk Volume or Basic Disk Partition
- Deleting a Dynamic Disk Volume or Basic Disk Partition
- Using Disk Cleanup
Using the Disk Defragmenter
- Using File & Folder Compression
- Using the Encrypting File System (EFS) to Secure Data
- Authorizing Users of Encrypted Files
- Using the Backup & Restore Wizard
Folder Sharing and Security
Restoring the System State
- Understanding the Boot Process
- Working with the LastKnownGood Configuration
- Troubleshooting Startup with Windows Advanced Options
- Using the Recovery Console
- Using System Restore Points
Using Automated System Recovery (ASR)
- Setting Startup and Recovery Properties
- Configuring the Desktop
- Understanding the Desktop
- Using Quick Menus
- Configuring the Desktop Theme
- Configuring the Desktop Background & Icons
Configuring the Screen Saver
- Configuring the Desktop Appearance
- Configuring the Desktop Settings
- Creating Shortcuts
- Configuring the Start Menu
Configuring Startup Programs at Logon
- Configuring the Taskbar
- Configuring Programs on the Quick Launch Toolbar
- Customizing the Desktop with User Profiles & Group Policy
- Setting User and System Environment Variables
Configuring Power Management
- Configuring a Power Management Scheme
- Configuring Standby on a Desktop or Portable Computer
- Configuring Hibernation on a Desktop or Portable Computer
- Setting System Performance Options
Understanding Networking Models, Accounts & Policies
- Understanding Networking Models
- Understanding User Accounts
- Networking in a Workgroup or Domain
- Understanding Domain Accounts
Understanding Local Security Policy and Group Policy
- Operating in a Microsoft Windows Network
- Understanding IP Addresses and Subnets
- Working with Gateway Connections
- Using the Dynamic Host Configuration Protocol (DHCP)
- Using TCP/IP Utilities
- Resolving TCP/IP Names to IP Addresses
Using the Domain Name System (DNS)
- Using the Windows Internet Naming Service (WINS)
- Mapping Static IP Addresses
- Troubleshooting the Name Resolution Process
- Assisting Remote Users
- Configuring Outbound Connections
- Creating a Virtual Private Network (VPN) Connection
- Specifying the Remote Client's VPN Protocol
- Specifying an Inbound VPN Connection
Implementing Authentication
- Configuring Data Encryption
- Making the VPN Connection with the Remote Client
- Configuring Computers to Use Remote Desktop
- Using Remote Desktop
Storing User Names and Passwords to Authenticate to Remote Resources
Monitoring & Tuning System Operations
- Understanding System Information
- Using the Task Manager
- Monitoring Applications with Task Manager
- Monitoring Processes with Task Manager
- Monitoring Performance Measurements with Task Manager
Monitoring Networking with Task Manager
- Tuning Visual, Processor & Memory Performance
- Testing Program Compatibility
- Using Performance Counters, Alerts & Event Logs
- Using the System Monitor
- Adding a Counter to System Monitor
- Logging System Activity
- Viewing Performance Logs in System Monitor
Using System Alerts
WXPI51 ONLINE - 10/15/2002 0:00:00
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