Train the Trainer
Audience
Learn creative ideas, strategies and techniques that meet the needs of trainers in the software, telecommunication, educational, manufacturing, insurance and health care industries. Participants will learn training concepts they can immediately apply in the classroom and business settings for both technical and non-technical training.
Certifications
Approved by CompTIA for CTT+ as well as Microsoft's MCT and MOUS Master Instructor classroom requirements.
Prerequisites
No prior training experience is necessary. Both novice and experienced trainers alike will benefit from this excellent, highly interactive skill-building presentation course.
Duration
This is a three-day class.
Outline
Adult Learning
- Acknowledging Characteristics of Adult Learners
- Understanding Adult Learning Styles
- Comprehending Models for Adult Learning
Preparing for a Class
- Preparing Your Lesson Plan
- Chunking Information
- Using Icebreakers
- Deciding on Presentation Methods
- Using Examples and Analogies
- Using Humor
- Using Visual Aids
- Using the Appropriate Visual Aid
- Dealing with Varying Skill Sets
- Refining Your Plan
- Creating a Learning Environment
Delivering the Class
- Developing Communication Skills
- Using Your Body Effectively
- Building Rapport with Eye Contact
- Understanding Proxemics
- Developing Your Voice
- Watching Your Vocabulary
- Active Listening
- Barriers to Effective Communication
- Beginning the Training Session
- Overview of Questioning
- Understanding Questioning Techniques
- Answering Questions
- Presenting Concepts
- Managing Difficult Behaviors
- Ending the Training Session
Feedback and Evaluation
- Overview of Feedback
- Types of Feedback
- Guidelines for Giving and Receiving Feedback
- Using Questioning Techniques to Elicit Feedback
- Encouraging Feedback
- End-of-Course Evaluations
- Performing Self-Feedback
Appendix: Resource Materials and Information
- MCT Certification
- CTT+ Certification
- Learning Style Inventory
- Scoring the Learning Style Inventory
- "Learning by Experience" Model Worksheet
- "Learning by Doing" Model Worksheet
- Sample End-of-Course Evaluation 1
- Sample End-of-Course Evaluation 2
- Sample End-of-Course Evaluation 3
- Sample Self-Evaluation Form
- Sample Peer-Feedback Form
- Relaxation Exercise
- Voice Exercises
- Caring for Your Voice
- Suggested Books
- Magazines and Trade Journals
- Web Sites
- Trade Organizations
- Sample Pacing Guide for a Class
- Sample Teacher's Notes
- Review Question Answer Key
XTTI03 ONLINE - 2/3/2004 0:00:00
